Poor service

What a disappointing company, I have notified them that my tracker is not working. They did a reset and promised to call me and schedule a repair appointment. Time passed and I decided to take initiative and contact them, to my surprise they always keep me on hold for more than 30 minutes, I have tried to contact them more than 5 times now. I am paying for a tracker device that is not working, if my vehicle gets stollen they will not want to take accountability. I do not recommend this company, very poor service, my device have been fault since 26th of March.