POOR SERVICE

my issue is the live streaming camera that was installed 2 weeks ago and it only worked for five minutes,when i called the sales agent PHUMZIWE ULANA and i answered all her questions and she said she will escalate the matter and that she will call me back which she never did, i called again 2 days ago and she said she will make it a top priority to get me assistance and that she will call me back the following day with feedback and guess what ,she never called nor did anyone from cartrack. I mean I'm paying R289,00 I might aswel downgrade to R99,00 for this poor service.