Poor service

I was using cartrack since 2021 October, Mid 2022 I realised that the is having month without working and I contacted them to fix it and they send technician to fix it. Each an every month it was losing signal and I was keep on reporting it. November when I report that its not working I was told that its out of warranty I have to pay so that it can be fixed which I end up agreeing to pay for repair because they said I can not terminate 3 years contract I have with them. The last repair was on the 24th of November 2022 and on the 16th of December 2022 I got hijacked by two armed boys, they took my car, laptop, phone, Bank cards and pins. I had to jump from moving car just save my life and I thank God for protection even though I was injured. within 5 minutes the police van was passing and people stopped it and I explained what happened to police officers. One of them borrowed me phone and I called my wife and ask her to report to cartrack. Police officers took me to nearest police station where i opened the case. I borrowed phone and call cartrack and they said it already reported and they need case number so that they can assist and we start fighting over the phone. Police recovered my car without parts when I call cartrack they said they have failed to recover the car and it might months or a year to recover it. From recovery team they said they submitting warrant claim because they can't find my car, then I was told that I can't claim warranty because I was not testing my device quarterly and I said but I was reporting every month. Now they are still charging me even though they have failed to help me many times. they didn't even know where the body of the car is until I told them. their device is off but they are still charging me. poor service and lying when they said they pay R150 000 if they fail to recover the car. I will never use their device once I buy another car. this company is misleading people with the information they are sharing.