Poor Service

On the 28th March I contacted Car track requesting a deinstallation from on vehicle to resinstall the vehicle into another vehicle. Car track informed me that I need to pay first prior to to the service being conducted. I did the Payment on Monday 4th April 2016. Since that date i have not recieved any contact from cartrack and every time i call the i keep getting the same answer that I must wait for the Joburg branch to contact me while i drive a car without a tracker. I am absolutely shocked at the service and i have been sent from pillar to post about this issue. This is a service which i have paid for which Cartrack are dragging their feet on doing