Poor service.

My car is in for repairs and so not in my possession, I got a call to tell me the battery has been disconnected or is very low. The vehicle was tracked to Grantham Park Empangeni which to my knowledge it shouldn't be in that area. Upon asking that someone be deployed to investigate I was told Cartrack won't send anyone unless the vehicle is ****** or hijacked. But the vehicle is not in my possession so how would I know if it's ****** or not? I'm told the vehicle is parked not moving. I asked that it be monitored at least for the night so I can contact the dealership I sent the car to in the morning and was told they don't monitor vehicles they only call the client. So what am I paying for every month? For a call to say your battery is disconnected and we won't send anyone? Or to be told we don't monitor vehicles? I don't need to pay for that I can get that for free!