Poor service

I was scheduled for a fitment with them for the 31st of Jan at 8 but the technician did not pitch and no communication. I called them but they told me no technician was assigned to, but how if you are the one who gave me the date? Later on I get the call the the technician called in sick, which technician after being told no one was assigned. They requested that we reschedule for the 10th of Feb but yesterday I got a call to reschedule for the 27th. What a waste of time