poor service

i called cartrack a week ago asking them to stop a debit order from their side as going forward i would be paying them in cash,a lady by the patronella was assisting me and she assured me that it will be stopped immediately she also advised me to fax the proof of payment on the day i make a payment,now on the 20th of feb i deposited an amount of R1170 into the account and on the same day i faxed the proof of payment,now today the debit order went through now that infuriated me i called cartrack to find out as to why the debit order went through no one seemed to care to help me as the customer becoz i was being transferred from 1 person to the other its like no 1 wntd to take the responsibility of helping me,what made me more angry is that i was finally told that i cannot be helped bcoz patronella the person in charge of my account was off so i shud wait till tomorrow to see if she can help out i mean what kind of service is this im dissappointed im not sure if still hv faith in you guyz being treated lyk this makes me wanna move my business elsewere,dissappointed and feel inconvinienced.