Poor service

Have been talking to Car track consultants for the past 2 days trying to get a recording that was done when I was taking the car track contract. When I tried to cancel my contract, the person I spoke to mentioned that I had entered into a 3 year contract. So then I asked for the recording to confirm everything that was discussed as this was done a year ago and I don't remember all the details. The consultant (Thuto Tshabalala) have me his email address and promised to communicate. I have sent a follow up email since then and no response. I'm actually very frustrated because, I'm being ignored via email and when I call the conversations go no where. it's my consumer right to have access to the recording so I'm not sure why they say they can make it available to us but then make it a challenge to get the recording. So this is what I will do since you don't want with this recording. I will block you from taking any monthly premiums from me moving forward, this is the last month you will take a premium after that we are done. I want to cancel my contract with you but you are making it difficult. Fine then, keep the recording since you don't want with it but don't think you will take any premiums from me. What you are doing is wrong and disrespectful my rights as a consumer.