Poor Service

I am thoroughly annoyed with Cartrack. I expressed interest in getting a tracking device with them. A sales consultant called me this morning and went through all the terms and asked me my availability for them to install the device. We agreed on Monday, 8 May 2023. Two hours later, another person who said they are from the “Scheduling Department” called me and asked me to confirm my address as well as the date. He also confirmed Monday 8 May 2023, but in addition explained two other options which the first consultant hadn’t explained to me and even recommended one of the options he had now explained for the model of my car. This is when I was first annoyed because now this changes the amount that will be debited monthly. I expressed my feelings and he apologised. Next, I was called again around 3 hours later by another person also from the Scheduling department. He saw no record that I spoke to someone else, and now he says Monday, the 8 May 2023 is not available. At this point, I had made all my arrangements to ensure I would be available on Monday 8 May. He was now talking about Thursday, 11 May which would not work for me. I expressed my annoyance, and he said he would try to sort it out. He called me after 5 minutes, saying they will come on Monday 8 May 2023 at 12:00. Just when I thought this madness was over, I was called yet again by another person from the scheduling department. She said no booking was made on the system. I explained everything to her and then finally tell her to just CANCEL this whole thing. I couldn’t anymore. To say I was annoyed at this point is putting it mildly. I hadn’t even received the device yet, and already I was having problems with this company. They force you to be on contract with them for 3 years. What will happen when I have issues during that entire time?

I am absolutely disappointed and dissatisfied with their service. I am not willing to commit myself to this company for 3 years.