Poor service

I am really really frustrated at the level of service at cartrack, because the agents are quick to respond to new orders but fail dismally to attend to serious and urgent queries.. So here is my thing, I recently traded my car and called cartrack to enquire about the move and was told it will cost me R870 which I didn't have at the time and the agent told me it was fine they were going to arrange for an appointment and the money would be debited month end so I agreed.. Little did I know because came month end my account was debited yet my current vehicle is still without a tracking device yet again my monthly premium is still being cashed in for a device in a car I don't own anymore. Now the frustrating thing is that this morning managed to speak to five agents who all just transfered me without any warmth where I had to explain to every idiot I came across my predicament.. Clearly they don't know of a warm transfer.. Anyway after numerous transfers I ended up in Durban where this Indian lady didn't know if she is coming or going Failing to answer simple things like the process and told me I need to speak to her supervisor and ended up shutting the phone in my ear without even informing me if the appointment has been scheduled or not. If the move is not done having paid for it I will cancel my existing plan and move it elsewhere because I cannot afford my car to be ****** yet I having been paying without fail.

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