Poor service

I phoned in to change my banking details what happend???? Why are you now sending me email about "unpaid debit" and sending me statement FOR THE FIRST TIME!!! Your agent did not do their job, that is messing with my payment history and i hate it.

Why is my installment now R462??? Last time i phoned in to change my banking details(which were not updated hence the missed payment) I asked the same question and the agent told me there is additional service added to my account(which is ********** because i remember saying NO to that) which i also asked her to remove and obviously she did not.

The only additional service i have is panic button on my mazda. If your agent has activated that thing about my vehicle being protected while im at shopping malls and what what,when i said i do NOT want it then that is ***** and if you have already debited me for that and if you are going to debit me for it this month i am going to take legal action.

Go listen to the calls,check my account and clarify why my installment is suddenly R462.

Now that you havent received payment,suddenly you are sending me statement,i didnt even know you had my email address,WHY DONT I RECEIVE STATEMENTS FROM YOU MONTHLY??!!!!