Poor Service

My vehicle was ****** over the weekend and Car Track couldn't recover it now they are using the fact that there was a time when my account was behind with payments but of which it was sorted out as I had made payment arrangements to make the account up to date of which it has been up to date as they don't want to make the warranty recovery to me based on that I regret the day i joined Car Track I'm angry and hurt but I will seek legal advice