sM
siviwe M
1 reviews | Active since Feb 2018
21 Feb 2022, 10:39
Poor Service
Hi there
I canceled my contract and paid up the settlement amount and the lady that assistant me take forever to reply to my email. Last email she send is that she is waiting for the account dep to issues credit note that is almost over 3days now.
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
21 Feb 2022, 10:43Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply21 Feb 2022, 10:43
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
sM
siviwe M's updateReviewer Update
21 Feb 2022, 12:21Hi there
Thank you for your respond. I hope you will get to me before end of today as I need that paid up settlement ASAP. Carmen was the lady I was dealing with and I send the email this morning still no respond this is a a urgent matter.
Regards
Siviwe
Thank you for your respond. I hope you will get to me before end of today as I need that paid up settlement ASAP. Carmen was the lady I was dealing with and I send the email this morning still no respond this is a a urgent matter.
Regards
Siviwe
sM
siviwe M's update21 Feb 2022, 12:21
Reviewer Update
Hi there
Thank you for your respond. I hope you will get to me before end of today as I need that paid up settlement ASAP. Carmen was the lady I was dealing with and I send the email this morning still no respond this is a a urgent matter.
Regards
Siviwe
Thank you for your respond. I hope you will get to me before end of today as I need that paid up settlement ASAP. Carmen was the lady I was dealing with and I send the email this morning still no respond this is a a urgent matter.
Regards
Siviwe
sM
siviwe M's updateReviewer Update
21 Feb 2022, 17:06Hi there
What is so hard to type the email state that the R2271.85 paid as discounted you will get the actual letter after the credit note has been done. Don't tell me the letter will take up to 14days to get Paid up letter after paying the amount the 16th February. I need a written note ASAP as a proof that this account is not in arrears and my name will be remove on Credit Bureau after 14 days.
Regards
Siviwe
What is so hard to type the email state that the R2271.85 paid as discounted you will get the actual letter after the credit note has been done. Don't tell me the letter will take up to 14days to get Paid up letter after paying the amount the 16th February. I need a written note ASAP as a proof that this account is not in arrears and my name will be remove on Credit Bureau after 14 days.
Regards
Siviwe
sM
siviwe M's update21 Feb 2022, 17:06
Reviewer Update
Hi there
What is so hard to type the email state that the R2271.85 paid as discounted you will get the actual letter after the credit note has been done. Don't tell me the letter will take up to 14days to get Paid up letter after paying the amount the 16th February. I need a written note ASAP as a proof that this account is not in arrears and my name will be remove on Credit Bureau after 14 days.
Regards
Siviwe
What is so hard to type the email state that the R2271.85 paid as discounted you will get the actual letter after the credit note has been done. Don't tell me the letter will take up to 14days to get Paid up letter after paying the amount the 16th February. I need a written note ASAP as a proof that this account is not in arrears and my name will be remove on Credit Bureau after 14 days.
Regards
Siviwe