PR
Percy R

1 reviews | Active since Oct 2018

18 Feb 2025, 15:37

Poor Service

Kindly teach SIBUSISO from accounts department professional call handling skills and patience its not like he is helping me pay for my vehicles or meeting me half way, I respectfully asked if the call is related to an emergency as I was with a client and could not talk and he was just so bossy and unprofessional on the call. I love Cartrack and have been getting great experience but that guy need to get some call handling skills please and I ask for an apology from him as I was never rude or was shouting at him but the way he handle the call, I even had to leave my client to go check on the car and call home to check if the other car is safe. Call took place at 13:21 from ***

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Replies (1)
Cartrack
Cartrack's reply18 Feb 2025, 15:42
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team