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Victor M
1 reviews | Active since Sept 2022
02 Feb 2024, 17:49
Poor service
Poor service received from cartrack. I needed to activate carwatch option om my but I realised the car is still saying am 10km behind from the actual location as a results I could not activate such option because the app still saying the car it's on the road and ignition it's on. I called customer care they didn't assist me they told me mayb they call tomorrow or mayb Monday for technician or I just call them to make a follow up.. The response that I got gave me a sense of am just statistics to you as a company there's no urgency.. Regards Annoyed client Victor ***
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Replies (3)
Cartrack's replyOfficial
02 Feb 2024, 19:37Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Cartrack's reply02 Feb 2024, 19:37
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,
The Cartrack Team
VM
Victor M's updateReviewer Update
05 Feb 2024, 15:43Cartrack really don't care, the employees called me today to set up appointment at 15H00, they didn't even honor or pitch for their appointment, I had to call and they told me the technician cancelled appointment they didn't even bother to update me.. The sad part I had to rearrange my day so that I can be available at 15H00..
VM
Victor M's update05 Feb 2024, 15:43
Reviewer Update
Cartrack really don't care, the employees called me today to set up appointment at 15H00, they didn't even honor or pitch for their appointment, I had to call and they told me the technician cancelled appointment they didn't even bother to update me.. The sad part I had to rearrange my day so that I can be available at 15H00..
VM
Victor M's updateReviewer Update
05 Feb 2024, 15:54Mayb there's classification of clients you use to resolve your matters.
VM
Victor M's update05 Feb 2024, 15:54
Reviewer Update
Mayb there's classification of clients you use to resolve your matters.