Poor service

Cartrack used to provide good service but currently is failing me as a customer. Since the beginning of June 2024 I requested De/re services and till today they are failing to make contact with me. I have been taken from pillar to post and no one is really helping me and it’s frustration. One of the cars that is in my platform I am not able to view it and I was promised that I will be sorted since February 2024 till today I am waiting. I then decided not to pay the full amount for the installment so they can call me and definitely they did and send numerous smses or whatever sort of communication you can think of to get their money but what about the money for the services I paid for when am I going to get that. The only department that is functional is Finance where they need money as for for other departments they have failed me dismally and what I need now is to refund the money that I paid for de/re so I can move to the other company. This has been frustrating for some time and I believe they are doing bad to my name on credit rating companies.

All I need is the service and honesty they disappointed me

Disgruntled customer Ntlatleng