Poor service

I called the Cartrack to do a simple update of the odometer reading as the agent who came to install my unit incorrectly put my odometer at 0. The control room agent said they transferring me to the department that shall be able to assist. After 5 minutes the call returned to the control room and the second agent said wanted to do the same thing that failed initially. I did that and no answer got another 5 minutes so I hung up.