Poor Service

Cartrack always loses the ball. I have been a customer for 4 years. I made arrangements with a consultant this morning for Fitment of dashcam. We agreed that 15H00 will be the time the technician will arrive, I took half day at work to attend to this matter. I am currently at home and the time is 16H30. No one bothered to phone me to update me instead I am the one doing the chasing. After this treatment from cartrack; I have decided that I no longer want this fitment. This is highly unacceptable and it is not the first time I am complaining.