Poor, inefficient & lack of communication from Cartrack

I’ve read the reviews on Cartrack and it seemed quite promising so I decided to go ahead with Cartrack, unfortunately, I’ve been waiting since December last year for my unit to be fitted. I was told that I need to wait for the 24th or January for the technician to come out and fit the unit which I patiently waited.. on the 24th of January there was no communication regarding the fitment and I had arranged a workshop space for the fitment to take place. I called Cartrack at 13h00 on the 24th of January to find out what’s taking so long, a friendly lady assisted but unfortunately with no resolution, she did tell me that I should wait to hear from the technician by 16h00.. so I waited.. with no communication.. so it’s been over a month that Cartrack has been giving me the runaround which brings me to my decision of cancelling my order with Cartrack. I felt that they’re inefficient, poor communication and I feel that no care has been taken in regards that I arranged a fitment location etc and no one showed up. Thanks but no thanks Cartrack, hopefully this review reaches the correct receiver and something gets done with future bookings. Very poor reflection on Cartrack.