Poor fitment and scheduling

Poor service and scheduling experience I have had during the installation of my tracking system and AI dashcam.

Prior to the scheduled fitment, I called in to confirm the appointment time and was unfortunately given different times by multiple agents. Despite this confusion, I eventually arrived at the branch as advised. Upon arrival, only the tracking system and tag were installed. To make matters worse, my dashboard was not fitted back properly after the installation.

It was then communicated to us that the branch was not aware that an AI dashcam was meant to be installed as part of the booking. This is deeply concerning, as your team had been calling almost daily to confirm the fitment, yet at no point was it mentioned that the scheduled installation was for the tracker only. Had this been made clear upfront, I would have made an informed decision before proceeding.

We were advised by the technician to return today for the dashcam installation. However, upon returning to the branch, we were told that no booking existed. After making multiple calls to resolve this, only to be informed that there is no stock of the required AI dashcam and that no estimated timeframe can be provided for when stock will be available.

This entire process has been frustrating, time-consuming, and highly disappointing. Had I been informed from the beginning that the dashcam was not available, I would not have proceeded with the tracker installation and would instead have opted to use my insurance company’s free tracking system, paying only an additional amount for a dashcam.

I chose Cartrack again because I already have another vehicle fitted with your system and have never experienced issues before. I was willing to pay extra based on that positive history. Unfortunately, the repeated miscommunication, lack of transparency, and poor coordination have left me extremely dissatisfied.