Poor customers services from all the staff

On 17 December 2021 I phoned Tracker to do a test, I was advised that they are unable to pick up the signal and was advised that someone will be incontact with. I only received a call on 22 December 2021, I was advised that he is from the head office and that he will arrange for someone in my region to contact me.

I waited, debit order went through and on 3 January 2022 I contacted them and I was tranfered from one to another until I ran out my minutes. So on 4 January 2022 I reversed the debit order and someone phoned the following day to enquire about the debit order and I explained the situation and he confirmed that it does that it was that I have a problem with unit. He advised that he will arrange for someone to contact me.

Still no one phone so I sent an email to CEO Escalation on 14/01/2022 and I was contacted after 3 days and she tried to get someone from my region but couldn't get through to the and she promised that someone will contact me, no ne contacted me.

Again I posted on CEO escalation in upper cases with an hour I got a call back to schedule and appointment and on 21 January 2022 my salary came through and they did a neodo debit on the amount I reversed and again on 26.

I contacted their accounts department 31 January and I spoke to Nombuso Ngwenya @ 14:14 she also confirmed that I did log a query and will arrange for credit to be passed and that she will contact me.

Again promise not honored, guess what a debit order went through today 26 February.

I refuse to pay for the service was reported in December and was fixed end of January, no one will pay for the service that is not working.

Please pass credit