POOR CUSTOMER SERVICE OR DECEIT OR BOTH BY CARTRACK (www.cartrack.co.za)

Hello,

I installed tracker device through the Company called Cartrack (Vehicle tracking) yesterday the 30th of July 2020 where I'll be paying R130 p/m plus about R40 p/m for Immobilisation additional component. The lady from Cartrack convinced me to add this Immobilisation so that I can shut down the car engine if it is ****** or hijacked or whenever I want to prohibit any of these from happening through the App in my cellphone.

The Cartrack technician, by the name of Muhamed Ishaad completed the installation and instructed me to phone Cartrack to the number***) to notify them to activate the Immobilisation but to my surprise, they told me that the Immobilisation does not work in App because they are still busy trying to work on it technically on their side. I then ask how long it will take to finish working on it then the Cartrack representative told me bluntly and in a relaxed manner that they simply cannot say how long it will take to finish this task. He continued to tell me that whenever I want to "immobilise" my car I must just phone them they will do it on their side remotely and whenever I want to "mobilise" it again I must phone them they will do it again remotely.

Now, this is different from what I was initially sold because I was told that I will do it on my phone through the App. It means that I bought one thing and I'm being offered something else. I don't know what to call this, is it POOR SERVICE or is it DECEIT? That's why I'm reporting this to Hellopeter because Cartrack first sent me from pillar to post about this matter until my airtime was finished today. They had to phone me back regarding the phone App issue which they can't tell when they will finish sorting out yet they do not mind selling it to clients even though they can't offer it immediately after buying.

I guess they will charge me for this service they are not offering to me in the form with which they sold me and I just can't keep on phoning them from time to time for the immobilisation, this is a lot of inconvenience besides extra cost of my airtime.

Thank you, Ntobeko Tuswa