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Sherwin S

1 reviews | Active since Oct 2020

31 Jul 2024, 14:09

POOR CUSTOMER SERVICE FOR DE/REINSTALLATION OF SMART CABIN CAMERA

Poor service delivery. On 4 July 2024 I sold my vehicle. I had requested for Cartrack to transfer the tracking device to a new vehicle, but they wanted R600 for a new device and another R849 for a de and reinstallation. Unfortunately i has to cancel the contract at a cost of R2600.00 because their fitments are slow. The vehicle also had a smart cabin camera. i managed to take out the camera by myself, but still had to pay another R849 for a reinstallation. 20 days and 5 phone calls after payment of a de and reinstallation of the smart cabin camera, I am still waiting for someone to call me to arrange a fitment, yet i still have to pay the monthly subscription of R600

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Replies (1)
Cartrack
Cartrack's reply31 Jul 2024, 14:19
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team