Poor customer service

I must my 1st experience with this company has been horrible, and the constant calls to pay your account were else you have paid. I joined car track beginning of September, I was told by their agent the first debit order will be end of September including the prorata amount, which wasn't true because debit order was processed the following day😒. I called their call center and i must say their agents are ***********, they dont know their own processes and they mis inform customers without any remorse. I paid the whole amount using the link they keep on sending, the payment went out on my bank account but according to their statements it was reversed, meaning my account is still in arrears. I asked they how does one reverse a EFT payment, I have been calling their call center the whole week which everytime I call I get different information from their agents promising to resolve the metter, which has not happened and I'm still getting calls demanding payment. I'm not happy about their service and their agents needs more product and process training. The agents goes as far as transferring you around the call center because they have no answers yet they call them selves accounts department. Cartrack I need this resolved and these constant calls must just stop because they very disturbing and distracting me from my work.