Poor customer service at Cartrack

My account number with them - Dlam02194. This is the company with the most ineffective/bad customer service, accounts departments and included their management team. For the 36 months contract that I had with them, it’s been a nightmare if I missed a payment/debit. The reason for those missed debits (no more than 4 in the whole 36 months) was because their accounts department would debit my Nedbank account few days before it is due, while I have insufficient funds to meet the debit. I have emails to their accounts department, asking this correction but no permanent solution. And now came the time for renewal and I exercised my rights and opted to cancel as I am not happy with their services. The drama was to follow … Cartrack have all but ignored ALL my written requests for cancellation amd not once they acknowledged my messages. Instead they harass me with telephone calls (some which I answer but most which I ignore), sms, payment links, They never respond to my emails - not once - they instead keep sending theirs even though I respond back on the emails, to ensure it goes to the sender. I decided to call in and get this sorted once and for all, 17th Dec 2025, the agent whose name I have. Yesterday a Nombuso Ndlovu wrote another message to which responded and attached all my previous communication and as expected this Nombuso has elected not to respond. I guess they will be phoning again or a new person will be writing to me. I have concluded that there is no co-ordination/integration of client query at Cartrack. How do I write to customer care, accounts, cancellations department and copy several managers all on one email and No ONE attends to the message of even cares to acknowledge my message? Unless they don’t want to let go of me or they are in the business of harassing clients. I don’t want anything to do with Cartrack ever.