Poor customer service and unauthorized debits.

I cancelled my Cartrack service in November 2023. Now shame on me because I did not see that the Cartrack debit had still been coming off for month. When I did pick this up I reversed the debit order. Car track then phoned me and told me I was in arrears to which I explained that I am not as this contract was suppose to be cancelled in November 2023. I was simply told there was no cancellation on the system several times and several phone calls. SO I have continued to reverse the debit orders, Car Track insanely tries to debit my account twice a week and so as a last attempt, I phoned car track and asked them to please pull the recording of the cancellation, she then said she would and that I would be given feedback via email...well...that was over a week ago. The customer care agent wanted to help me cancel on the call but then told be I would still be held liable for arrears and penalties which I refused to confirm agreement too. Despite this escalation, car track continues to try and debit my account once to twice a week (I never really know when I will be debited as they debit on any day they feel like). I will continue to call you Cartrack and will continue to reverse these unauthorized debit order until you address my query !!!! without a doubt I have never experience such poor service in my life for a simple query. I have little hope of you tracking my car one day when you can't even handle a simple query. I know I am not the only one with this query ! plenty of people on Hello Peter. I will write this review on every single social media platform I have