Poor Customer service, account department endless calls no action, handing over settled accounts to attorneys

Good Day Cartrack

I am writing this email with uttermost disappointment from the service and treatment I've been getting from everyone whom I've had discussion with in Cartrack. I had vehicle which I bought with fully fitted tracker from dealer and was told its Cartrack products, that was in Feb 2022. Okay fine all these time I didn't know what were the T&C of the products. In December 2022 I decided to sell the vehicle because of financial reasons. I then called Cartrack in Feb 2023 to inform them that I am no longer in in use of the car and want the tracker to be deactivated. All time I had the vehicle I was not paying anything for the service because I was told that the fully fitted tracker will automatically be disconnected after 12 month and should I want to continue using the service I should make arrangement with Cartrack to pay.

However, due to financial reasons after selling the vehicle I felt that it's important for me to call Cartrack to deactivate the device. I was shocked to be told that I must pay R289 for cancelation fees and February 2023 services. Which I asked so many consultants and even sent so many email to dispute it but not even a single person from Cartrack had courtesy to revert to me to discuss my dispute from Feb 2023 to June 2023, but instead I kept getting threatening calls from accounts department and also sms even at night ordering me to pay.

I couldn't take the threats anymore because it was affecting my health until on the 5th June 2023 when I get a draft summons informing me that should I not pay R289 I will be taken to high court. On the same day I called the same Cartrack legal team in the name of Viljoen Attorneys and spoke to a guy called Karabo and explained my situation and I ended up paying R289 to Cartrack account as per the letter. And send proof of payment to legal team to +***1 and also accounts department the same day.

On the same day 5th June 2023, the legal department even confirmed recipient of POP and I thought this issue is laid to rest.

Today the 21 June 2023, the very same account I settled I am getting another demand payment from Norman Bissett and Associates for me to pay.

I fail to understand why would my account be handed over to Norman Bissett and Associates whereas I have settled already.

As it stands I shouldn't have paid the account in the 1st place because I was not happy but because of my mental health I had to pay. And I don't understand why do I have to be subjected to lawyers for paid or settled accounts.

I feel that my rights as consumer are being undermined and I feel that Cartrack is continuously playing role in worsening my health as individual and infringing my peace.

I demand that Cartrack retract my file back from Norman Bissett and Associates and should also inform them not to call me as it's again POPiA act to be in position of my information without my consent.

I also demand writen letter from Cartrack confirming that I've settled my account

My Account is NETS01580

I hope I won't have to legally take action against Cartrack for all the trauma you are causing me as consumer.

I have paid your dues and you should respect my request and honor my privacy. I am tired of all the back and forth hence I paid for my peace sake

Yours