AM
Amantle M
1 reviews | Active since Feb 2014
21 Aug 2019, 20:16
Poor customer service
Firstly,I am very dissapointed in the cartrack contact centre. I phoned arround about 16:55 and the call was ended at 17:03 because the consultant hung up on me because I wanted to take his name and surname down. The question that he did not want to assist me with was the email adress of the ombudsman. I then asked him to call his manager so that I can complain. Their managers never come to the phone. They always refuse, consultants become defensive. I called with a *** number at arround 16:55 on the 20 August 2019.
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Replies (2)AM
Amantle M's updateReviewer Update
21 Aug 2019, 20:27The reason for my call was to make a follow up on the cancellation of the tracker in my car. I believe that they are not supposed to charge me any fee because they have been debiting from my account while the tracker was not active. They should also stop sending me messages to say that my account is in arrears. I never missed any payment. They are struggling to pick up the signal and I am the one who has been calling them to find out about the signal. the agreement was I need to pay every month to keep the tracker active and I have. Part of the agreement was, the tracker will be active 24/7, it was not. They also only realized when I contacted them. Even after I contacted them after a while, they noticed that the tracker is not working. So does the contractual agreement apply to me only as a client?
Should it not apply to both of us. To make things simple, stop debiting from my account and close the account without any cancellation fee because you did not deliver as stated on the agreement we had.
Should it not apply to both of us. To make things simple, stop debiting from my account and close the account without any cancellation fee because you did not deliver as stated on the agreement we had.
AM
Amantle M's update21 Aug 2019, 20:27
Reviewer Update
The reason for my call was to make a follow up on the cancellation of the tracker in my car. I believe that they are not supposed to charge me any fee because they have been debiting from my account while the tracker was not active. They should also stop sending me messages to say that my account is in arrears. I never missed any payment. They are struggling to pick up the signal and I am the one who has been calling them to find out about the signal. the agreement was I need to pay every month to keep the tracker active and I have. Part of the agreement was, the tracker will be active 24/7, it was not. They also only realized when I contacted them. Even after I contacted them after a while, they noticed that the tracker is not working. So does the contractual agreement apply to me only as a client?
Should it not apply to both of us. To make things simple, stop debiting from my account and close the account without any cancellation fee because you did not deliver as stated on the agreement we had.
Should it not apply to both of us. To make things simple, stop debiting from my account and close the account without any cancellation fee because you did not deliver as stated on the agreement we had.
Cartrack's replyOfficial
22 Aug 2019, 06:09 We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Kind regards
The Cartrack Team
Cartrack's reply22 Aug 2019, 06:09
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Kind regards
The Cartrack Team