Poor Customer Service

I was in contact with Cartrack once again after the incident where they failed me on the 26th December 2022. I don't remember Cartrack calling to say they apologise for any inconvenience caused and will try their best to improve their service and it is clear that they are after the money of their clients. I sent an email in numerous times to the lady by the name of Lucretia Beukes and she was the only person at Cartrack who tried her best to assist me as she would call me for follow ups and put me through to the relevant divisions for further assistance but still Cartrack failed to resolve my issue with them.

I cancelled the service i have with Cartrack around April 2023 but surprisingly i got a call today (01.06.2023) from Cartrack claiming that i did not pay the service because i reversed the debit order which i made it clear that they need to cancel the service i have with them and must stop debiting my account. Why must i pay for the service that does not benefit me? I initially didn't want to cancel the service but i am forced to cancel for the poor service they provide. If they can check their records i've been Cartrack’s client from 2018 in August to date and if i am not happy with your service and you don't want to own up to the mistakes happening there's no way that i will continue to be a client for Cartrack. I tried everything to resolve the issues i had with Cartrack and made a decision to move on and will request that they cancel the service i have with them.