Poor customer service

I have requested multiple times for an update on my Cartrack Statements with no reply. The last time I received a statement was in December 2023.

I have also enquired about the deduction date of my subscription, which is supposed to be the 27th of every month, but keeps being deducted somewhere between the 1st and the 5th (different every month).

I am seriously starting to doubt that I should trust you people with the safety of my car if you cannot even sort your own admin out.

When is my next payment being deducted? When will I be receiving statements again?