Poor customer service

Hello Peter,

Today I was contacted by CarTrek for an add-on feature on my existing contract. I elected to take the feature on my wife’s vehicle. They inquired as to when they could arrange installation, and I informed them they needed to contact my wife, whose contact details they already have, to schedule installation since she’s the driver of that vehicle. I am not sure about her availability.

Despite that, they contacted me again and also sent multiple SMS messages asking me to confirm the installation schedule. This is despite me emphasizing that they should contact my wife.

I am now unsure how to proceed with this situation and quite dissatisfied with the service.