POOR CUSTOMER CARE

I called cartrack yesterday to report a fault on my car which auto-electricians believe is caused by a faulty cartrack unit's battery. Client Services transferred me to a department that deals with the type of unit I have and they then transferred me to scheduling, I was then informed that a Technician will be assisting me at 8h00 today, 03 October 2019.

At 9h30 today, I called cartrack client services and was made to hold the line while the consultant he confirmed with scheduling department, he then informed me that Scheduling will call me in a few minutes.

At 11h42 I called yet again, client services. I spoke to Innocent who said he will call me shortly as he wants to find out why the Technician has not attended to me yet. Till this email, i have not received any call/email/sms/any update from cartrack.

I have lost an entire day of work sitting and making calls to cartrack. What does a human being have to do to get any update, not to mention getting any assistance from yourselves? Is this how clients are treated by yourselves? Are these the values you guys believe in? Is frustrating people your mission? Is your vision to see all South Africans sitting at home waiting for technicians?