Poor communication and accounts management

Poor communication and accounts management by Cartrack. I’ve been happy with the company and their services until a month ago when my account was suddenly in erreas. They back billed me for a tag I did not want from point of installation, I started by telling technician who was installing, he said it’s a back up unit just tell them when you activate you don’t want it active. I then did so and I was correctly billed for 6 months. On the 7th month boom I’m billed extra and in erreas. I then called and agree to pay till cancellation of the unit which I didn’t want. Then from there back to normal billing.

Just today I got a call saying I’ve missed my payment, 1stly that’s not the debit day agree upon, they have been debiting on the correct date for the past 7 months. Why now all of a sudden?

Different people who have called me over the past month, I’ve explained that I can’t afford to back pay something i refused from word go. Three of those I’ve spoken to said they will request the recordings and get back to me. None of that has happened.

I’ve have responded to their emails on three different occasions with no feedback from them, however I get called 2/3 times a day will come to ask my payment plan.

I can’t be liable to a product I didn’t want, I’ve expressed this throughout every recorded they have called me on. I don’t want to lose their services over poor communication, can the matter be escaped to the correct levels so we can move from the matter.

Kind regards Mlungisi Ngomane