Poor Client Service

I have a cartracker installed in my Opel from CarTrack. My car was taken to the Reeds branch in Bellville to what seems to be an electrical fault and the cause may be the tracker. Reeds has informed me that I need to contact CarTrack today to ask them to disconnect the tracker so that Reeds can continue to do the checks on their side.

I called CarTrack this morning at 11.20 and someone assured me they logged it on their system and someone would call me back, but at 15:00 the same day, no phone call at all. I phoned CarTrack to follow up at 15:30 and then I am informed that someone can only disconnect the tracker on Friday @12:00. Is that the kind of service that is offered? This means my vehicle will most likely be at Reeds over the weekend. I don't understand how it is not possible for a technician to go out to reeds first thing in the morning, they are open at 07:30 every morning! Customer service not very good and the agents dealing with customers don't seem to be able to assist clients in the best way possible.

Very quick to accept new business but when it comes to treating clients, this was not the kind of service I was expecting at all.