Poor Catrack service.

Today Friday the 10th.of July 2020 I was called Catrack. As my vehicle did not want to start up which is a brand new car battery as well as a brand new car that was bought in 2017. My car is being service regularly. I asked Catrack if they can come out to check the tracker as it's giving my car problem to start. While talking to the lady on the phone she ask me a whole lot of **** like she wants to sign me up for a new contract as I explained to her that Im with Catrack for 3 years now and my name sir name Id no and vehicle reg is already confirming that I am the person. Then I ask her a very simple question If you can please send someone out to come and have a look or repair the issue as I have checked the vehicle out for any electrical fault. She end up putting me through to cancelation instead of solving the problem. I ask them twice if they can assist me to send someone too come and have a look. They told me I need to pay a call out fee. For someone who is paying for 3 years and never used the service up until now. Just for them to send out someone to check. The service really sucks. They end up only by eating your hard earned money and never really give the service you pay for. I then decided to cancel and then they told me I have to pay a cancelation fee lol. The Corona virus really affect them. Poor service poor poor.