Poor cartrack service

Worst customer service ever at cartrack. I had an installation appointment on the 22-02-2020 for 9 am then the guy arrives at 13:00, tells me that my parking is not secure enough. He then tells me that i can go the cartrack offices in rosebank ANYTIME between 08:00-17:00 but then when a very rude lady by the name of MELLISA JONKER tells me there is nothing she can do because i didnt book i then explain to her the technician said i can come anytime between 08:00-17:00. So now ive been waiting for two for the technician to arrive from sandton.i mean two hours from sandton to rosebank. Cartrack has poor communication and the the staff are never on time and very rude staff. I should have used altech netstar