Poor Call Centre Experience and Lack of Transparency

I am extremely disappointed with the service I’ve received. The call centre experience has been frustrating — each agent I speak to gives a different answer, and there seems to be no consistency or proper record of previous interactions.

To make matters worse, I was never formally notified about the change in the package I originally signed up for. This kind of lack of transparency is unacceptable, especially when debit orders are processed quickly and without delay.

The attitude of some of the call centre agents also leaves much to be desired — there is little professionalism, accountability, or effort to resolve customer issues effectively.

I expected clear communication, proper follow-up, and respect for customers’ time and commitments. Sadly, this experience has left me feeling misled and undervalued as a client.