Poor billing and account reconciliation

Dear Sir/Madam,

I wish to formally raise a complaint regarding ongoing billing discrepancies and poor account management by Cartrack.

I have been a paying Cartrack customer for a considerable period and have consistently maintained my monthly premium payments. Despite this, I continue receiving incorrect arrears notifications together with threats of service suspension.

This is not an isolated incident. Previous billing discrepancies were acknowledged and corrected by Cartrack after I raised disputes. However, the same administrative errors continue recurring every few months, causing unnecessary frustration and inconvenience.

Most recently, I received another notification alleging that I owe R339.00 despite my payment history reflecting otherwise. It is unacceptable for paying customers to repeatedly resolve the same billing mistakes or face suspension threats due to internal administrative failures.

I have formally requested from Cartrack: • A full account reconciliation; • Proof and breakdown of the alleged arrears; • Confirmation that my services will not be suspended while the matter remains under dispute.

I believe recurring inaccurate billing and poor customer account management fall below acceptable service standards. I trust this matter will be addressed urgently and that measures will be implemented to prevent other customers from experiencing similar issues.

Kind regards Mvulana