Poor and unprofessional service from Cartrack.

I am so disappointed with the poor service I get from Cartrack. I have been with them for the past 3 years and never missed a payment. I got an accident and my car was a write off. I bought another car and contacted them to remove the device from the previous car to the new car, in May 2025. I told them where my previous car is and the stock number. They **** to me and told me that they make appointments before they go to the place where my car is and they have been trying to contact them without success. I had to go to the address where my previous car was and I was told that I was **** to because there are no appointments made and Cartrack people go there everyday.

Only when I told Cartrack about their lies was when they dispatched a technician to go and remove the device. They made so many appointment to come and install the devise, the last one was yesterday but no one contacted me. I have been confirming addresses on the messages they sent me to confirm the address but they go AWOL on me. I will never ever recommend Cartrack services to anyone. Not after I have emphasised to them the dangerous places I have to visit for work on a daily basis in Cape Town.

I can’t even drive freely knowing that my car doesn’t have a tracker devise that I pay every month for. If anything happens to my car, I am going to hold Cartrack accountable for their unprofessional services.