poor and non existing client service (Fleet)

I noticed on the Cartrack app that the odo meter reading was out with about 4000km from what the app states it is. I have logged a call with Cartrack on 11/01/2021 ticket nr ***, no response, went onto Cartrack's website and spoke life with a Terry person, nothing came from that. on 18/01/2020 I received a new ticket nr ***, read as follow: Good Day

Please find the attached video for logging details

I do not understand how watching a video to obtain your user name and password will resolve the issue with adjusting the odo meter reading on the app correctly.

Cartrack, I have been a loyal client since Nov 2017 but your service is not up to standard at all.

I am strongly considering to cancel my service with you

Werner Oosthuizen oosthuizen.werner@gmail,com Cell ***