Poor after service

I am very disappointed with the service i am receiving from car track

My brand new car was fitted with cartrack, there was a fault with the tracker that it was causing vehicles warning light to come on

Cartrack came to the dealership to remove the device and the vehicle was tested by the dealership and the fault was with the tracker unit itself, now the dealership ship needs a wireless device and i need my cartrack to be canceled since they dont offer a wireless unit , ive been waiting for weeks without any feedback after agents told me they will get back to me

My new vehicle is at the dealership because of this and my vehicle cannot be on the road for insurance purposes without a tracker

Please can this matter be escalated