Poor After-Sales Service from Cartrack - Installation Issues and Lack of Response

I am extremely disappointed with the after-sales service provided by Cartrack. I had a Ctrack device installed on 16/08/2024. After the installation, I noticed that the app was showing my vehicle's location as the installation site rather than my current location.

I contacted Cartrack on 17/08/2024 to report this issue. I was advised that the device would be reset and that I needed to drive 5km for it to update. Despite following these instructions, the app still showed the wrong location.

I called again on 18/08/2024, expressing my concern that the device might be faulty. I was told that someone from Fitment and Maintenance would contact me. On 20/08/2024, I received a call from the call center asking for a rating on the installation. I informed them that I was still waiting for a call from Fitment and Maintenance. They assured me that the issue was escalated and that someone would contact me soon.

Since then, I have sent two emails to Cartrack, as speaking to them directly seemed ineffective. However, I have not received any response. It is now 26/08/2024, and I still have not been contacted.

This lack of communication and support is unacceptable. At this point, I am considering asking Cartrack to remove the device and cancel my service entirely. The after-sales service is pathetic, and I would not recommend it to anyone based on my experience.