Policy Cancelled, but there is an outstanding balance - it does not make sense.

I cancelled my CarTrack policy beginning of May 2024. One of their own procedures at CarTrack before they can cancel a policy is to ensure the following: 1. Cancellation fee is paid by the policyholder 2. Any outstanding balance is settled by the policyholder

Subject to the above conditions, the do not cancel your contract and offer a cancellation letter. In my case, the above conditions were met and they issued me with a cancellation letter which I have in my possession.

Now almost every day, CarTrack is calling and harassing saying that while my contract was cancelled and this shows in their system, I have an outstanding balance of R600 something. How is that possible? To make thins worse, I do not even own a vehicle with this tracker on it anymore.

Can CarTrack please stop harassing their FORMER policyholders.

Thanks,