WT
Wendy T

1 reviews | Active since Apr 2019

24 Apr 2024, 15:13

PLEASE STAY AWAY. ****MING CUSTOMERS. NO WORKING DEVICE OR CAR NOW.

if there was no rating i would have give it. i signed up 27 March 2024. they insert 28/29 march 2024... device not working..... only to have the instalation done on the 8th April.2024.. debited my account with double the amount/ i had to reverse it. then device still not working, on numerious calls so they can take the device out and cancel this they are threatening me with cancelattion fees, how can i pay for a device that never worked and a customer service that phones and arrases me for a payment( full payment ) after 2 weeks not even the so called manager Kim can't sort out my account, my unit is still not working nor is my car working, the device is something wrong with and landed up at a electrician on advicing me on diagnostics the unit is a problem they should take the unit out. witch i still have problems with. My car is not starting and draining the battery ( even on a new battery) problem only excisted once tracker have been inserted a unit. (I DONT WANT THE DEVICE PLEASE REMOVE IT ASAP AS NOW I'M SITTING WITH NO TRANSPORT ALSO BECAUSE OF THIS). PLEASE PEOPLE STAY AWAY THEY INSERT A NEW INSTALATTION IN 24H BUT CANT TAKE THIS OUT OR IF YOU HAVE A PROBLEM ITS A 2 TO 3 WEEK PROBLEM.

0
Replies (2)
Cartrack
Cartrack's reply24 Apr 2024, 15:45
Official
 
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

 
WT
Wendy T's update25 Apr 2024, 16:36
Reviewer Update
please dont come with this ****ty answer. 3 days and Clemond cannot do his job. awaiting the unit to be removed still. my Computer box have already burned out. shame cartrack