SM
Sharon M
1 reviews | Active since Apr 2018
10 Jun 2026, 12:34
Please do not use Car Track
It is so painful dealing with Car Track. Please do not ever use this company again. They kept calling to sell me a cover that includes removing my old device and putting a new one . When I needed to do the DE/RE they are forcing me to pay and stating that I am not covered. I am sitting hours on the phone but the staff are so rude and just cut the call. I sent so many emails requesting the staff name and voice recording but no one is responding. I was falsely sold this cover . Why should I be forced to pay for this when I know I was given cover for this. They take your money but when you need help they ruthless. Please do not use them at all.
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Cartrack's replyOfficial
10 Jun 2026, 12:58Good day,
Thank you for your feedback, and we sincerely apologise for the confusion and concern caused by the billing amount.
We understand how frustrating it is when a deduction differs from what was expected. There may be factors, such as pro-rata charges, that contributed to this, but we’d like to review your account to provide a clear explanation and resolve any discrepancies.
We appreciate you bringing this to our attention.
Thank you for your feedback, and we sincerely apologise for the confusion and concern caused by the billing amount.
We understand how frustrating it is when a deduction differs from what was expected. There may be factors, such as pro-rata charges, that contributed to this, but we’d like to review your account to provide a clear explanation and resolve any discrepancies.
We appreciate you bringing this to our attention.
Cartrack's reply10 Jun 2026, 12:58
Official
Good day,
Thank you for your feedback, and we sincerely apologise for the confusion and concern caused by the billing amount.
We understand how frustrating it is when a deduction differs from what was expected. There may be factors, such as pro-rata charges, that contributed to this, but we’d like to review your account to provide a clear explanation and resolve any discrepancies.
We appreciate you bringing this to our attention.
Thank you for your feedback, and we sincerely apologise for the confusion and concern caused by the billing amount.
We understand how frustrating it is when a deduction differs from what was expected. There may be factors, such as pro-rata charges, that contributed to this, but we’d like to review your account to provide a clear explanation and resolve any discrepancies.
We appreciate you bringing this to our attention.