ET
Esther T

1 reviews | Active since Apr 2021

13 Dec 2022, 13:13

Pinetown Scheduling Department - Useless

Useless service

They have no idea what customer service is all about. The Pinetown scheduling department operates like a circus, I called them to schedule the installation, they keep sending sms's for different dates On the day they suppose to show up, they dont, no reason, they make it seem as if its your fault The scheduling department in no uncertain terms told me they dont need my business and I am welcome to cancel I asked to speak to a manager, no one called me back

Same with their head office ***, they listened, said someone will call me back, no one did. I have 3 cars covered, you should remove your device off my vehicle at your own cost if you dont want my business, but train your staff to be professional and deal with customers, especially one that has 3 cars with you and about to sign on another one

The attitude of your staff stinks especially the Pinetown branch, if they answer the phone that is, 90% of the time, you call and hang on and listen to your fantastic but good for nothing advert

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Replies (2)
Cartrack
Cartrack's reply13 Dec 2022, 14:24
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team
ET
Esther T's update13 Dec 2022, 14:29
Reviewer Update
I am running out of time, I already requested a quote from tracker, they seem alot more professional and hungry for business than the 10 people I have spoken to at Cartrack in the last week