TN
Tshegofatso N

1 reviews | Active since Apr 2023

20 Mar 2025, 13:03

PAYMENT MADE BUT RECEIVING MULTIPLE CALLS SAYING THAT I DID NOT PAY YET THE POP WAS SENT ON THE 4TH OF MARCH WITH A PAYMENT REFERENCE INCLUDED ON THE POP

WORST CUSTOMER SERVICE!!!!

I PAID THESE PEOPLE YET THEY CALL ME A 100 TIMES EVEN WITH THE PROOF OF PAYMENT SENT TO THEM.

EVERY SINGLE ONE OF THEM TELLS ME THEY WILL MAKE A NOTE THAT I PAID AND THAT THEY WILL SEND THE POP TO ALLOCATIONS YET IT NEVER GETS DONE BECAUSE THE NEXT DAY A NEW COLLECTOR WILL CALL ME AGAIN SAYING THE SAME THIS. IS THIS A **** TO KEEP TAKING MORE AND MORE MONEY FROM YOUR CLIENTS??? HOW DO ARE YOU NOT ABLE TO TRACE A PAYMENT MADE USING A LINK THAT WAS SENT BY YOU, THE POP HAS A REFERENCE, IS IT ROCKET SCIENCE TRACING A PAYMENT WITH A REFERENCE?? AND WHY WOULD YOU CALL A CLIENT BEFORE CHECKING WHAT THE PREVIOUS COLLECTOR NOTED ON THE SYSTEM SO NOW I HAVE TO EXPLAIN THE SAME THING TO A MILLION OF YOUR COLLECTORS WHO JUST CALL AND DO NOTHING????? SO DAMN ***********

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Replies (1)
Cartrack
Cartrack's reply20 Mar 2025, 13:22
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team