Payment issue- Resolution

I'm reaching out in absolute frustration regarding my experience with Cartrack and I desperately need assistance.

After my account was double debited not once, but twice, and I noticed fluctuating amounts being taken, I removed the debit order and opted to pay manually. Due to personal circumstances, I fell into arrears — but Cartrack offered a discounted settlement, which I accepted, and it was agreed the full amount would be paid on the 28th of May 2025.

I paid on time. I stuck to the agreement. ✅ Full payment was made as promised ✅ Proof of payment and bank transaction screenshots were sent to accounts ❌ No response received

It’s now 7 days (5 working days) later, and not only have I received multiple calls claiming non-payment, but I still don’t have access to the Cartrack portal, which I urgently need for a logbook to process a large insurance claim.

When I phoned Cartrack, I was told I now need to wait another 7–14 working days for “escalation.” Why? I’ve paid. I’ve sent proof. There is no money outstanding.

I’ve kept my end of the deal — why hasn’t Cartrack? They’ve taken my money, failed to update my account, ignored my emails, and locked me out of a service I’ve already paid for.