Payment for a non service

I requested for cartrack to remove the device from my vechile as I was selling the car in March 2025, I was advised to make payment of R880. 00 for the service which I paid which I paid however the device was never removed till the car belonged to the new owner

I have been receiving calls from cartrack accounts department since last year even after I requested for supervisor to contact me as they want me to make payment of my account

I keep on explaining myself everyday to different agents about my situation and no one is coming up with a solution or feedback.

I am tired of receiving calls from cartrack accounts department that my account is in arrears

Why should I pay for service I do not receive at all @Cartack sort this out ASAP I will not keep on explaining myself like a headless chicken