Paying for zero tracker - ***** at Tzaneen branch

Cartrack has debited my account since 2022 R185pm only to find that no tracking unit was actually installed in 2024 when I bought another car. I have requested for a refund and been sent from pillar to post, calls are dropped when you contact them (Jabulile). The company also confirmed that the unit was only fitted in October 2024 (Tshepang confirmed 28/02/25 at 13:56pm -***). When trying to cancel the cover, I was threatened with cancelation fees for close to R3000, they also want the name of the operator who fitted the tracker in 2022, how can I be expected to have this information. Dont they have a tracking system to see which car was fitted by which operator?